Frequently Asked Questions

What is a Personal SBD Address?

You receive a physical address at our various depots to be used when making purchases from sellers and online stores and with the ability to accept items delivered by local postal services, couriers monitor, all incoming shipments.

Each user gets a unique address. The address is not a PO Box; so common carriers are able to deliver to your address. Your address will look similar to:

John Smith # 123456789

Unit 2, Essence House
Crabtree Road, Thorpe Industrial Park
Egham, Surrey
TW20 8RN

How do I use my Personal SBD Address?

Use your SBD physical address when making online purchases so we may receive parcels on your behalf. When your parcels are received they are added to your online account within 24 hours. Select and pay for the parcels to be forwarded; track your parcels from your request to your front door.

What does it cost to register with ShopBoxDeliver?

Registration is free and there are no administration management fees. This is purely a Pay-As-You- Go service. No hidden fees.

How do I make payment?

Payment can be made using your credit or debit card using one of our payment providers (Paypal, Stripe, Payfast etc..)

Payment for large order may also be made via internet Banking, depending on the currencies involved.

How long does the registration process take?

The sign up process takes only a few minutes. Once you complete the registration process, you will immediately be provided with a list of your  personal Global SBD mailing address and, shortly after, you’ll receive an email with your new account information (to access and activate).

How do I get my purchases to my SBD personal address?

When you make a purchase from a retailer, provide the SBD address as your shipping information. You will need to make sure to provide them your suite number and the full name that was used when creating the account. Sometimes it is also important to contact your credit card company so you can add this address as a viable “ship to” address.

How does SBD know that the parcel they are receiving is for me?

Your parcels are identified by your assigned SBD unique ID number and your name on the parcel label.

What is consolidation service?

Consolidation is the process of packaging multiple items into one box. Consolidation of packages and the reduction of boxes to one shipping box to benefit up to 80% in shipping cost.

How long can I store my parcels before requesting shipping?

Goods will be held for 30 Days, free of charge. Thereafter a weekly storage fee of $10 will be applied

Can I combine several items from different suppliers?

Yes you can! Whenever you send something to one of your SBD personal addresses, you will need to login to your ShopBox Parcel Manager and notify us of the incoming item, using the Parcel Pre-Alert. We generate a unique Parcel ID for each notification we receive and you then have the option to group any number of parcels into a single consignment.

When and how do I pay for the service?

When items arrive in your SBD address, we will send you an email confirming the costs and inviting you to login and make payment. You can click straight through to your ShopBox Parcel Manager from a link in the email. Follow the links next to the corresponding shipment and follow the prompts.

How long will it take for my shipment to be delivered in South Africa?

From our UK depot we deliver to South Africa within 2-3 working days. From the US & Hong Kong and Australia we deliver within 3-4 working days. These transit times do not include any delays that may occur due to Customs Clearance or Customs Inspection. You will be advised immediately if your shipment is affected.

How does SBD know what to ship to me and when?

Once your items are received, login to your account, access your inventory, review update the package description and value. Select the package and click the payment button. Your package will shipped immediately.

Are my parcels insured?

Inbound parcels need to be insured by the shipper. SBD will insure your outbound parcels for up to R500 at no cost. However, additional insurance can be purchased for goods above this value and must be requested by email prior to a package being forwarded.

Does the size of the shipment impact on the shipping cost?

Yes, SBD complies with International shipping carrier standard shipping weight calculation which is the greater of 1) the actual weight or 2) the dimensional weight. Dimensional weight ( or Volumetric weight as it sometimes known) is calculated in centimetres to kg – (length * width * height) divided by 5000

Does the shipping costs include South African Import duties & taxes?

No, it does not include import duties & taxes, or any additional charges incurred in relation to South African Customs Clearance. All shipments are subject to customs clearance procedures and may attract import DUTIES and/or VAT depending on commodity and value. In the event that Customs levy Import TAX and DUTY, we will pay this on your behalf and ask you to reimburse us locally, prior to delivery.
Please check with our support team for further information to avoid any confusion and surprises.

Are there any restrictions or limitations on the size of my package?

For our regular courier service, the maximum weight per individual piece is 30kgs. We are able to handle heavier items, but they would be sent via a cargo service and would be priced differently. Please contact our Customer Services if you wish to discuss these options further.

Are there any restrictions on what type of products can be shipped?

There are restrictions on types of goods you can send through any courier service. The following is a list of prohibited items.

Dangerous goods are classified into nine classes according to the nature of their hazardousness:

  1. Explosives
  2. Gases
  3. Flammable Liquids
  4. Oxidizing Substances
  5. Toxic and Infectious Substances
  6. Radioactive Material
  7. Corrosives
  8. Miscellaneous Dangerous Goods

The following goods are not promoted by the airlines and our partners:

  • Aerosol Cans
  • Airbags
  • Anesthetics
  • Antiques
  • Batteries / Accumulators
  • Biological Substances
  • Bonds, Cash / Cheques
  • Combustible Substances
  • Corrosive Substances
  • Counterfeit Items
  • Dangerous objects (according to dangerous goods ordinance)
  • Deceased Animals
  • Dry Ice
  • Electronic Devices Containing Lithium Batteries
  • Explosives
  • Fire Extinguishes
  • Firearms (As well as air pressure guns, guns, rifles and ammunition)
  • Fireworks
  • Flammable Liquids
  • Gases
  • Illegal Drugs
  • Illegal Medicines
  • Items Under Gaseous Pressure
  • Lighters
  • Oil
  • Paint
  • Perishable Goods
  • Pesticides
  • Poisons
  • Precious Stones
  • Pyrotechnics
  • Radioactive Materials
  • Replica Weapons
  • Stolen Items
  • Used Engines

This is only a guide and if you are unsure about the type of goods you wish to ship it would be advisable to contact our Customer Services before booking or making a purchase.

If I buy an item online, does it always have to be sent to my registered address in South Africa?

No it doesn’t. At the time of booking, you have the option of selecting your home delivery address, or entering an entirely different address.

Can I get people to send items to me using my SBD personal address?

Sure thing! Just give them the address to deliver the items to and we’ll let you know when they arrive in your Postbox. Remember to notify us using the Parcel Notification button